Friends and Family Test (FFT).

Click here to download our questionnaire and give it to the practice next time you are in.  fftbig


The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.


The feedback Drs Hegde and Jude's practice gathers through the FFT will be used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to our patients and their care.  While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice. The results of the FFT will published at monthly intervals on both NHS England and NHS Choices websites.

Contact Us

Riverside Branch
Riverside Centre for Health
Park Street
Liverpool
L8 6QP View map

Tel: 0151 295 9213
Fax: 0151 295 0348

Picton Branch
Picton Neighbourhood Health And Childrens Centre
137 Earle Road
Liverpool
L7 6HD View map

Tel: 0151 295 3333
Fax: 0151 295 3334

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